Dynamic Notifications
Harness the Full Power of Digital Communications
The Secret to a Scalable, Seamless Customer Experience
Every customer touch point matters – not only sales or service calls, but also day-to-day appointment reminders, delivery notifications and promotions. As your business grows, the volume of routine communications also grows, challenging your sales and service teams to deliver a consistent customer experience.
Automated & Personalized Communications
Our Dynamic Notification solution can help you deliver seamless and personalized interactions by automating outbound communications with your customers using their preferred channel:
Text messaging
Email messaging
voice messaging
Applications Across the Customer Lifecycle
Dynamic Notification can be used to automate a range of communications throughout the customer lifecycle – from purchase to payment.
Sales & Marketing
- Campaigns
- Promotions
- Orders
Service Delivery
- Deliveries
- Installation
- Reservations
Customer Care
- Scheduling
- Reminders
- Satisfaction Surveys
Finance
- Account Balances
- Payments
- Collections
GET MORE FROM YOUR CLOUD CONTACT CENTER
Cloud Contact Center enables multiple channels of communications between your customers and your sales and service teams. Dynamic Notification expands their capabilities exponentially by:
- Automating routine interactions
- Freeing up agents to resolve service issues
- Enabling sales reps to focus on selling
- Generating sales leads with no human intervention
- Increasing on-time payments
- Decreasing no-shows for appointments and deliveries
- Reducing trouble calls with pre-emptive notifications
- Improving customer satisfaction
SEAMLESS INTEGRATION & SIMPLE INTERFACE
Dynamic Notification functionality is tightly integrated in our Cloud Contact Center giving your customers the option to respond and reach a live agent.
Manage text campaigns from the Cloud Contact Center Admin Portal:
- Build and access a library of message and phrase templates
- Schedule voice, email or SMS messages
- Access text-to-speech capabilities in six voices with English, Spanish and French options
Access reports from the Dynamic Notification Dashboard:
- See real-time campaign status
- Export campaign reports
AVAILABILITY & COMPATIBILITY
Dynamic Notification can be enabled with our Cloud Contact Center solution paired with our hosted PBX, or any premises-based PBX connected to our SIP Trunking service.
- Health Care
Appointment Reminders - Real Estate
Open Houses & Visits - Travel & Hospitality
Reservations & Surveys - Services
Installation & Outage Notifications - Banking
Account Balances & Payments - Transportation
Pick-up Reminders & Scheduling - Retail & B2C
Deliveries, Orders, Promotions & Collections - Education
Notices, Weather & Emergency Alerts - Utilities
Robocall Activity, Outages, Updates & Collections