Intelligent Unified Communications
Harness the Power of Smarter Interactions
ONE INTELLIGENT PLATFORM. SMARTER INTERACTIONS. BETTER OUTCOMES
MyCloud Ascend combines a feature-rich business phone system, AI capabilities, texting, chat, video meetings, Contact Center, file sharing and more into one integrated, secure, reliable and easy-to-use platform. With our UC, they are all available on one integrated, secure, reliable and easy-to-use platform.
Intelligent Seamless Connection
Our UC platform brings communication, collaboration and intelligence together in one powerful platform, empowering every employee to work smarter and every customer to feel valued. By combining all-in-one communications with AI-driven automation, real-time intelligence and actionable insights, our UC transforms how people connect, solve problems and get work done.
Flexibility and Efficiency
With our integrated voice and data network and ability to mix and match plans per user, your business will run more efficiently. Choose Essential, Pro, or Enterprise licenses based on user needs and scale as your organization grows without unnecessary costs.
Highly Secure
Triple Guard Security™ protects users and their data from any potential cyberthreats with secure datacenters, a certified security team, encryption, password management and 2FA.
UC CAPABILITIES
✓ PHONE SYSTEM
Cloud-based phone service offering 100+ enterprise-grade calling features and excellent network call quality and uptime. System configuration and call reporting managed from a single web-based portal with built-in Spam Call Protection.
✓ MS TEAMS EMBEDDED
For Teams users, enhance your communication with our UC For Teams integration, seamlessly combining UC's advanced cloud-based phone system and SMS capabilities with Teams' collaboration features for a unified, single-app experience.
✓ AI CALL RECAP
Automatically generates post-call summaries with transcripts, sentiment analysis and topic highlights to improve performance and customer service.
✓ AI ASSISTANT
Increase productivity using Generative AI to access information more easily and help with daily tasks right within the mobile and desktop app.
✓ FILE MANAGEMENT
Seamless file access across devices with user control, real-time backup, quick recovery and up to 200 GB per user of file storage (Enterprise) or 50 GB (Pro) or 5 GB (Essential).
✓ MEETINGS WITH AI RECAP
Meet in HD video and share your screen for more interactive and productive virtual meetings. Includes automatic meeting lock, virtual backgrounds, annotation, AI Meeting Recap (summary, transcription and next steps), and more.
✓ MESSAGING AND TEXTING
Real-time communication with direct, private and public channels for unlimited internal conversations, file sharing and more. Plus, communicate with customers in real-time via SMS and MMS.
✓ ADVANCED HUNT GROUPS
Extended capability with supervisor monitoring, scheduled reports, extended storage, real-time dashboard, smart greetings, customizable call distribution and agent wrap time.
✓ INTEGRATED ARCHIVING
Automatically capture and retain calls, chats, meetings and SMS to ensure communications are preserved. Have historical access to your last 30 days on free archiving, or upgrade to 1-year to 10-year plans.
MICROSOFT TEAMS INTEGRATION
NO ONE DOES BUSINESS COMMUNICATIONS IN MS TEAMS BETTER
Fully Embedded App
Single-app desktop and mobile experience with no Teams Phone license required. Access all UC capabilities seamlessly from within Teams.
Advanced Features
Advanced cloud-based phone system, Contact Center, Archiving and more all integrated directly into the Teams application you already use daily.
Built-in Redundancy
If Teams goes down, use our UC's mobile app for calls and SMS. Never lose connectivity when you need it most.
Microsoft Teams for Collaboration
Use Teams collaboration tools to manage chat, file sharing and video meetings within your organization and with external partners.
- Chat and instant messaging
- Video meetings and screen sharing
- File sharing and cloud storage
- Internal channels and teams
UC for Enterprise Phone and SMS
Place business calls from the Teams app using your work number, with advanced features like auto attendants, call queuing, hunt groups, plus integrated SMS/MMS for messaging. Included with Pro and Enterprise licenses.
- Business phone system in Teams
- 100+ calling features
- SMS/MMS messaging
- Call recording and monitoring
Contact Center for Better Experiences
Add Contact Center to our UC for Teams for omnichannel support, intelligent routing, AI insights and analytics, plus a no-cost softphone (CC standalone) for voice via extension, embedded in Teams or CC desktop.
- Omnichannel support (Voice, SMS, Chat, Email)
- Intelligent call routing
- AI sentiment analysis
- Real-time agent management
UC ENHANCED CAPABILITIES
ARCHIVING
Automatically capture and retain calls, chats, meetings and SMS to ensure communications are preserved in one place. Have historical access to your last 30 days of UC calls, meetings, chats and SMS on free archiving. For longer retention periods, upgrade to one of our 1-year to 10-year plans.
CONTACT CENTER
Voice, chat and email queues combine into a single omni-channel experience. Customizable call flows provide exceptional customer interactions with features like AI-powered routing, sentiment analysis, and real-time dashboards.
COMPANY MESSAGING
Enable SMS (text) communication on your main or toll-free business number, giving your customers another way to engage with your business through secure, compliant text messaging.
FEATURE COMPARISON: TEAMS vs UC vs CONTACT CENTER
| FEATURE | USE TEAMS FOR | USE UC FOR | USE CC FOR |
|---|---|---|---|
| Chat and Instant Messaging | ✓ | ||
| Video Meetings | ✓ | ||
| File Sharing and Cloud Storage | ✓ | ||
| Enterprise PBX (100+ Calling Features) | ✓ | ||
| Archiving (Retention options up to 10 years) | ✓ | ✓ | |
| Call Queuing | ✓ | ✓ | |
| Advanced Reporting and Analytics | ✓ | ||
| Omnichannel Support (Voice, SMS, Chat, Email) | ✓ | ||
| Intelligent Call Routing | ✓ | ||
| AI Sentiment Analysis | ✓ | ||
| AI Workforce Engagement | ✓ |
Why Choose MyCloud Ascend
ONE INTELLIGENT PLATFORM
Everything you need for business communications in one integrated solution. No need to manage multiple vendors or platforms.
AI-POWERED INSIGHTS
Leveraging generative AI for call recaps, sentiment analysis, workforce engagement and smarter interactions with every customer.
ENTERPRISE SECURITY
Triple Guard Security protects your data with secure datacenters, certified security teams, encryption, and advanced authentication.
SEAMLESS TEAMS INTEGRATION
For Teams-centric organizations, UC for Teams provides embedded phone, SMS, and Contact Center capabilities without additional licenses.
FLEXIBLE LICENSING
Choose from Essential, Pro, or Enterprise licenses. Mix and match plans per user to match your budget and feature requirements.
PROVEN RELIABILITY
Enterprise-grade call quality, uptime, and built-in redundancy ensure your business communications never skip a beat.
Industries We Serve
- ✓ Enterprise Organizations
- ✓ Financial Services
- ✓ Healthcare Providers
- ✓ Professional Services
- ✓ Retail and E-Commerce
- ✓ Real Estate
- ✓ Hospitality
- ✓ Technology Companies
- ✓ Government and Public Sector
- ✓ Manufacturing
- ✓ Legal Services
- ✓ Education
Ready to Transform Your Communications?
Experience the power of intelligent unified communications. Request a free demo to see MyCloud Ascend in action, or download our resources to learn more.